Return Refund and Cancellation Policy

Customizeduniya.com is committed to providing high-quality customized gifts and goods to our valued customers. Please read our policy carefully before making a purchase.

1. Customized Goods:

• Due to the personalized nature of customized goods, we generally do not accept returns, refunds, or cancellations once an order has been placed and confirmed.
• We encourage customers to review their customization details carefully before submitting orders to ensure accuracy.
• In the rare event that a customized item is defective or damaged upon receipt, please contact our customer support team within 48 hours of delivery to discuss available options for resolution.

2. General Goods:

• For non-customized items such as bags, cups, holders, pens, trophies, etc., returns, refunds, or cancellations may be considered under certain circumstances.
• Requests for returns, refunds, or cancellations for general goods must be made within 7 days of delivery.
• General goods must be returned in their original condition and packaging, unused and undamaged, to be eligible for a refund or exchange.
• Refunds for general goods are subject to approval after inspection by our quality control team.

3. Refund Process:

• Once a return is approved, refunds will be processed within 7-10 business days.
• Refunds will be issued to the original payment method used for the purchase.
• Shipping and handling fees are non-refundable unless the return is due to an error on our part.

4. Cancellation Policy:

• Orders for customized goods cannot be cancelled once production has begun.
• Cancellations for general goods may be accommodated if the request is made before the item(s) are shipped. Please contact us as soon as possible if you need to cancel an order.

5. Corporate Orders:

• For corporate businesses placing bulk orders, please contact our corporate sales team for specific return, refund, and cancellation policies tailored to your needs.

6. Contact Us:

• If you have any questions or concerns regarding our return, refund, and cancellation policy, please don't hesitate to contact our customer support team at customizeduniya@gmail.com.

Note: This policy is subject to change without prior notice. Please review our policy regularly for any updates or revisions.

Thank you for choosing CustomizedUniya.com for your personalized gifting needs!